Arrival and Departure:Check-in time is 3:00 pm. Check-out time is 10:00 am.
Office Hours: 9:00am-5:00pm Monday-Friday, 9:00am-4:00pm Saturday-Sunday.
Quiet Hours: 10:00pm to 8:00am – please note that noise carries easier and further in higher elevations
Hot Tub: Hot Tub hours are from 8:00am to 10:00pm
Emergencies: For after hour emergencies, call our office direct and follow the recorded instructions for rental emergencies. If it is a
simple repair, call and leave a message on extension 10. *We DO NOT respond to non-emergency after-hours. Any non-emergency
call will result in a $50 fee to your credit card. Internet is not an after-hours emergency.
Rental Payment: A $500 down payment is due at the time of booking your reservation. 60 days prior to arrival, full payment
becomes due. Visa and Mastercard Credit Cards and Debit Cards, and Checks are acceptable forms of payment. Upon the date full
payment is due, the card on file will be automatically processed.
Damage Insurance / Security Deposit: Wells and Bennett Realtors offers Vacation Rental Damage insurance from CSA Travel
Protection. This insurance covers up to $3000, with the exceptions of a couple select properties, that offer $5000 in coverage.
(Please check your reservation for coverage).
In the event that accidental damage has occurred, Call our office immediately to report damage, 530-583-4292.
In lieu of purchasing this insurance, you do have the option of paying a security deposit, in the amount of $500 to $5000, depending
on the property.
Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan, designed
to cover unintentional damages to the rental unit (interior) that may occur during your stay, provided they are disclosed to
management prior to check-out. If purchased, the policy will pay a maximum benefit up to the policy limit shown on the
confirmation. Any damages that exceed the policy limit or are not covered under the plan, will be charged to the credit card on file.
If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a
result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property
up to a maximum benefit of the policy limit. Certain terms and conditions apply. Full details of the Vacation Rental Damage
coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation
Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and
request CSA Travel Protection and Insurance Services to pay directly Wells and Bennett Realtors, any amount payable under the
terms and conditions of the Vacation Rental Damage. Please contact Wells and Bennett Realtors directly if you do not wish to
participate in this assignment.
Cancellation Policy/ Cancellation fee: If cancellation is made more than 60 days of arrival, a cancellation fee of $100 plus the 4%
booking fee will be applied. If the cancellation is made within 60 (or less) days of arrival, the entire rent will be retained unless Wells
and Bennett Realtors is able to re-rent the specified property. If the property is re-rented, a cancellation fee of $100 plus the 4%
booking fee will still apply, but the remainder of rent will be refunded on the day that the replacement guests check out.
Holding Over: Occupant agrees there shall be no holding over or late departure without prior approval. Check out time is 10:00am.
Any unauthorized holding over by occupant shall be subject to a charge 1.5 times the daily prorated rent, plus any additional
damages incurred including, but not limited to, the cost of alternate housing for guests displaced by occupant’s holding over. Late
check-outs will be charged 50% of the holdover rate.
Unavailability: If for any reason beyond the control of the Owner or Owner’s Representative, the premise is unavailable, Owner or
Owner’s Representative may substitute a comparable unit or cancel this Agreement and refund to renter any payments made.
During the global COVID-19 pandemic, a cancellation fee may apply.
Rules, Regulations, No Commercial Use: Occupant agrees to comply with any and all rules and regulations, that are at any time
posted on the premise or given to the occupant. Occupant shall not (i) disturb, annoy, endanger, or interfere with other occupants
of the building in which premise located or its neighbors; (ii) use the premise for any commercial or unlawful purposes including, but
not limited to: using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or
ordinance; or (iv) infractions will result in eviction and forfeiture of any and all Rental Fees. Absolutely NO Weddings or large
planned events. If such event takes place, it will result in eviction and forfeiture of any and all Rental Fees. $1000 fine will be
imposed if an event is held without permission, in this home or on the premises.
Kitchen: All kitchens are completely equipped with basic cooking and eating utensils for the amount of guests the home sleeps. Please do not adjust the refrigerator setting- leave on normal- turning temp down to max cold will cause the unit to turn off.
Fireplace & Wood stoves: Open the damper before starting any fire. Utilize fireplace/wood stove screens and doors to insure that red-hot embers do not fall or pop out. DO NOT leave fire unattended at any time. DO NOT clean fireplace or woodstove.
FIREWOOD IS NOT GUARANTEED IN ANY OF OUR UNITS. Owners are not required to supply firewood. Firewood can be purchased
at local markets or call our office for information on delivery.
Phone: Most homes do not have land lines. Homes with land lines—Local calls can be made at no charge.
Entry: (A) The Owner and Owner’s Representative and agents have the right to enter the premise, upon reasonable notice, to verify Occupant has complied with the terms of this Agreement, or in case of emergency.
Joint and Individual Obligations: If there is more than one occupant, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other occupant. Occupant(s) are renting the premise from Owner who retains full legal, possessory and access rights.
Furnishings/Electronics: Every property is comfortable and tastefully furnished, ready for your carefree stay at Lake Tahoe. All units have color TV, washer/dryer, dishwasher, and microwave, unless otherwise noted. Some properties have blurays, VCRs, DVDs, and stereo. If you move any furnishings or unplug any electronics or TV hook ups, please replace to the way you found it. In the event
any furnishings are moved or electronics are reconfigured during your stay, and require a technician’s repair, guest(s) will be
responsible for any incurred costs. If furniture is moved, there will be a $200 charge to put items back where they belong.
No Smoking: All of our properties are non-smoking both in the home and anywhere on the property. If any evidence of smoking is found, a $500 clean up fee will be charged.
Pet policy: Pets are PROHIBITED at a majority of our homes. If you plan to bring a pet or service animal, please confirm you are reserving a pet friendly property before booking. Most pet friendly homes allow one dog only, unless pre-approved in writing
and we charge a $110 (including tax), non refundable pet fee. A service animal must be disclosed prior to booking a non-pet
friendly home. If you bring a dog, pet, or undisclosed service animal to a non pet friendly home, you will be asked to vacate the
home immediately and no refunds will be given. Violation of these conditions will result in $500 fee plus costs of carpet cleaning,
extra cleaning and any damages caused by the animal.
Pool, Beach, Tennis: Properties with pool, beach, and tennis court amenities, open for the 4th of July weekend, some earlier, but there are no guarantees. Most associations close Labor Day Weekend. Wells & Bennett Realtors and Owners are not liable in the event that any amenities are to closed due to repairs or other unexpected circumstances. Please be advised that there is a $100
replacement fee for any lost or misplaced keys or passes.
Parking: When snow removal conditions exist, parking is NOT permitted on public streets. This could result in tow-a-ways and/or fines.
Keys: All keys must be returned to our office. A slot drop is available (in the front door) for early checkouts. The fee for lost keys is $25.00 per key, $50.00 per garage opener.
Be sure you do not leave personal property in any unit.
Retrieval will result in a $25.00 handling fee, as well as shipping costs.
Trash: We would appreciate it if you would bag & dispose of your trash in an appropriate receptacle. Do not leave your trash outside, except in a bear proof container.
Housekeeping/ Maintenance: Any missing items, or extra cleaning, plumbing issues, or damage caused by carelessness will be charged to the guest and may also result in additional fees equal to 1 to 1.5 times the daily rate.
Road Construction: During the summer months, construction is common around the Tahoe Basin. It is possible that there will be construction noise around the location of your home. If this is a concern to you, please visit: www.tahoeroads.com for more
information about the locations.
Hot tubs: If the home you rented has a hot tub, all hot tubs are on a regular professional service schedule, to maintain cleanliness and usability. Hot tubs are checked prior to your arrival to make sure they are operational. We make every effort to make sure they are ready for your use, but they are prone to having operational issues. In the event we can not get a hot tub operating during your stay, a refund of $20 per day will be issued (not to exceed $100 total).
Fire Pits/Camp Fire Use: Per county, Forest Service, and Fire Protection District regulations- no camp fires, fire pits or other open wood-burning fires are allowed at any home, unless the fire is in a gas operating fire pit. The local fire district or forest service may prohibit the use of ANY and ALL open flames, including propane and gas fire pits/ outdoor fireplaces, during red flag weather conditions. Check ntfire.net for current red flag conditions.
BBQ’s: Charcoal BBQ’s/grills are prohibited at all homes. The local fire district or forest service may prohibit the use of ANY and ALL BBQ’s, including propane and gas grills, during red flag weather conditions. Check ntfire.net for current red flag conditions.
Tenants/Occupants Release of Liability: Occupants to hold owners and agents and rental agency free and clear of any liability for damage to self or property, resulting from accident or injury, or loss of enjoyment due to: power outages, water turn off, rain or snowstorms, road closures or construction, sun, flood, negligence, defective construction, fire, theft, inoperable appliances,
equipment, or hot tub/spas. We cannot guarantee the internet, etc. Wells and Bennett Realtors will take all the possible steps to
see that all house equipment is in working order.
The person contracting this Agreement is responsible for ALL guest actions in/on property. The homeowner is not responsible for
any accidents, injuries or illness that occurs while guests are on the Premises or in the available facilities. The homeowner is not
responsible for the loss of personal belongings or valuables belonging to guests. By accepting this reservation, it is agreed that all
guests are expressly assuming the risk of any harm arising from their use of the Premises or others whom they invite to use the
No illegal activity shall take place on or around the Premises. Amongst others, this includes: underage drinking, vandalism, using
banned substances etc. If illegal activity is discovered, you may be immediately asked to vacate the property and no refund shall be
We reserve the right to charge your credit card for any violation of this rental agreement