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Policies/Rental Agreement

Rental Agreement and Guest Information

Wells and Bennett Realtors

800-858-2463 — info@tahoerentals.com

Office Hours: 9:00am-5:00pm Monday-Friday, 9:00am-4:00pm Saturday-Sunday.


Please report any problems with your unit as soon as possible.  We cannot help you or verify pre-existing damage if you wait until checking out.


Arrival and Departure:  Check-in time is 3:00 pm.  Check-out time is 10:00 am.  

Quiet Hours: 10:00pm to 7:00am – please note that noise carries easier and further in higher elevations.

PARKING:  Placer County is no longer allowing any short term rental guests to park on the street – on a year round basis.  This includes cars, boats/ boat trailers and RV’s of any kind.  The county is now issuing $1500 fine for any violations.  Parking will only be allowed in the driveway or if there is a garage at the home. There is limited parking at all our homes of 2-4 cars, so plan accordingly.  Parking capacity for each home can be found in the home description, under amenities and the bottom of the listing.  Please email us if you have questions

Hot Tub: For homes or condos that have hot tubs, Hours are from 9:00am to 9:00pm.

Emergencies:  For after hour emergencies, call our office direct and follow the recorded instructions for rental emergencies.

If it is a simple repair, call and leave a message on extension 10.  We will take care of it when we are back in the office.

We DO NOT respond to non-emergency after-hours. Any non-emergency call will result in a $100 fee to your credit card. Internet/ t.v./ hot tub/ appliance issues are not examples of an after-hour emergency!

Rental Payment:  A $500 down payment is due at the time of booking your reservation. 60 days prior to arrival, full payment automatically gets processed to the card given at the time the reservation is made. Visa and Mastercard Cards (Credit/Debit), or Checks are acceptable forms of payment. We can also process payment via ACH direct withdrawal from a verified bank account.

Damage Insurance / Security Deposit: Wells and Bennett Realtors requires Vacation Rental Damage insurance from CSA Travel Protection. This insurance covers up to $3000 at most of our properties.  There are a few exception properties that offer $5000 in coverage.  Please check your reservation for coverage to see which insurance your property falls under.  In lieu of purchasing this insurance, you do have the option of paying a security deposit, $1,000 to $5000, depending on the property.

In the event that accidental damage has occurred, call our office immediately to report, 530-583-4292.

Vacation Rental Damage Protection: As a part of your stay, we highly reccomend purchasing a Vacation Rental Damage Protection plan, designed to cover unintentional damages to the rental unit (interior) that may occur during your stay, provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit up to the policy limit shown on the confirmation.  Any damages that exceed the policy limit or are not covered under the plan, will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of the policy limit.  Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy https://www.vacationrentalinsurance.com/. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Wells and Bennett Realtors, any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Wells and Bennett Realtors directly if you do not wish to participate in this assignment.

Cancellation Policy / Cancellation fee: If cancellation is made more than 60 days of arrival, a cancellation fee of $100 plus the 4% booking fee will be applied.

If the cancellation is made within 60 (or less) days of arrival, the entire rent will be retained unless Wells and Bennett Realtors is able to re-rent the specified property.

If the property is re-rented, a cancellation fee of $100 plus the 4% booking fee will still apply, but the remainder of rent will be refunded after the replacement guests have checked out.

Holding Over: Occupant agrees there shall be no late departure or ‘holding over’ without prior approval.

Holding over is defined as the act of keeping possession by the occupant (you), without the consent of the landlord (us) on premises after the term of agreement has expired.

Check out time is 10:00am: Any unauthorized holding over by occupant shall be subject to a charge 1.5x the daily prorated rent, plus any additional obstacles incurred including, but not limited to: the cost of alternate housing for guests displaced by occupant’s holding over, rescheduling of cleans, etcetera.  Late check-outs will be charged the holdover rate on an hourly basis.

Unavailability:  If for any reason beyond the control of the Owner or Owner’s Representative, the premise is unavailable, Owner or Owner’s Representative may substitute a comparable unit or cancel this Agreement and refund to renter any payments made.

Rules, Regulations, No Commercial Use:  Occupant agrees to comply with any and all rules and regulations at all times. These are either posted in the premise or given to the occupant.  Occupant shall not (i) disturb, annoy, endanger, or interfere with other occupants of the building in which premise located or its neighbors; (ii) use the premise for any commercial or unlawful purposes including, but not limited to: using, manufacturing, selling, storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv) infractions will result in eviction and forfeiture of any and all Rental Fees.

Absolutely NO weddings or large planned events. If such event takes place, it will result in immediate eviction and forfeiture of any and all Rental Fees. A $1000 fine will be imposed if an event is held without permission, in this home or on the premises.

No illegal activity shall take place on or around the Premises.  Amongst others, this includes: underage drinking, vandalism, using banned substances etc. If illegal activity is discovered, you may be immediately asked to vacate the property and no refund shall be given.

Kitchen: All kitchens are completely equipped with basic cooking and eating utensils for the amount of guests the home sleeps.  Please do not adjust the refrigerator setting- leave on normal- turning the temperature down to max cold will cause the unit to turn off!

Fireplace & Wood stoves: Open the damper before starting any fire.  Utilize fireplace/wood stove screens and doors to insure that red-hot embers do not fall or pop out!  DO NOT leave fire unattended at any time!  DO NOT clean fireplace or woodstove!  Owners are not required to supply firewood therefore firewood is not guaranteed in any of our homes!  Firewood can be purchased at local supermarkets or you can call our office for information on delivery from company in the area.

Phone: Most homes do not have land lines.  Homes with land lines however can make local calls no charge.  A calling card is required to make any long distance calls.

Entry: The Owner and Owner’s Representative and agents have the right to enter the premise, upon reasonable notice, to verify Occupant has complied with the terms of this Agreement, or in case of emergency.

Joint and Individual Obligations: If there is more than one occupant, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other occupant.  Occupant(s) are renting the premise from Owner who retains full legal, possessory and access rights.

Furnishings/Electronics: Every property is comfortable and tastefully furnished, ready for your carefree stay at Lake Tahoe.  All units have color TV, washer/dryer, dishwasher, and microwave, unless otherwise noted.  Some properties  have blurays, VCRs, DVDs, and stereo.  If you move any furnishings or unplug any electronics or TV hook ups, please replace to the way you found it.  In the event any furnishings are moved or electronics are reconfigured during your stay, and require a technician’s repair, guest(s) will be responsible for any incurred costs. If furniture is moved, there will be a $200 charge to put items back where they belong.

No Smoking: All of our properties are non-smoking both in the home and anywhere on the property. If any evidence of smoking is found, a $500 clean up fee will be charged.  

Pet policy: Pets are PROHIBITED at a majority of our homes. Pet fee for homes that allow pets is a one time, non refundable fee of $200 + tax per pet.  Most pet friendly homes allow only 1 dog and all items on our pet addendum must be agreed to! (Our pet friendly homes, are friendly to dogs only.) If you plan to bring more than 1 dog you must get this pre-approved through us first.  A service animal must be disclosed prior to booking a non-pet friendly home. If you bring a dog or any other undisclosed service animal to a non pet friendly home, you will be asked to vacate the home immediately and no refunds will be given. Violations of *any* of these terms and conditions (including non disclosure of bringing a pet, of any kind) will result in $500 fee/ per pet, plus costs of carpet cleaning, extra deep cleaning and any damages caused by the pet/s.

Pool, Beach, Tennis: Properties with pool accessl, beach access, and tennis court amenities open for the 4th of July weekend.  Some open earlier, but this is not a  guarantee.  Most associations around the Lake close on Labor Day Weekend. Wells & Bennett Realtors and Owners are not liable in the event that any amenities are to closed due to repairs or other unexpected circumstancesPlease be advised that there is a $200 replacement fee for any lost or misplaced keys or HOA passes.

Parking:  Street Parking is not permitted between November 1st and May 1st..  This generally results in tow-a-ways and/or fines from the county.  Additionally, some of our properties do not allow street parking at any time of the year.  Please review the parking situation for each home when selecting the best fit.

Keys:  All keys must be returned to our office to the slot drop on the front door.  2 keys are given for the majority of reservations and we do ask that both be returned.  The fee for lost keys is $25.00 per key, $75.00 per garage opener. No exceptions!

Personal Property Retrieval: Please, do not leave personal property in any unit. Retrieval and return will result in shipping costs paid for by you on top of a $40 handling fee.

Trash: You MUST bag & dispose of your trash in an appropriate receptacle.

Do not leave your trash outside, except for when it is in a bear proof container.   Be mindful to not overflow the trash bins. This results in a fine from the county on trash day. During summer we do have a dumpster outside our office for guest use. Please dispose of trash appropriately and help keep our bears safe. If you have more trash than your Bear Box can handle, during summer months (6/25 – 9/5 only), you can dispose in our Wells & Bennett dumpster at 1225 N. Lake Blvd. Tahoe City, CA 96145. During “OFF” season ONLY, give us a call to arrange pick-up 530-583-4292. (Fees for excessive trash left in the home may apply.)

Housekeeping/ Maintenance: Any missing items, or extra cleaning, plumbing issues, or damage caused by carelessness will be charged to the guest and may also result in additional fees equal to 1 to 1.5x the daily rate.

Road Construction: During the summer months, construction is common around the Tahoe Basin. It is possible that there will be construction noise around the location of your home. If this is a concern to you, please visit: www.tahoeroads.com for more information about the locations.

Air-Conditioning:  Like the vast majority of homes in the Lake Tahoe area, most of our homes do NOT have air conditioning.

Winter Weather Conditions: Tahoe and the Sierra Nevada mountains are known for snow storms and large amounts of snowfall. Please be advised, it is guest responsibility to come prepared for driving in these conditions. We always recommend 4wd vehicles, or bringing cables/ chains for your tires. The county manages and plows the roads, and has their own system for doing so. We are not privy to this information, and do not have any control over when this is done. Please advise there may be ice/ snow in driveways or along pathways getting to the home. Wells and Bennett is not responsible at any time, for any reason, any accident/ injury caused in relation to these weather conditions.

Surveillance:  Please note that some of our homes are equipped with outdoor cameras. The cameras are to help secure the home from bears, and uninvited visitors. These cameras in no way infringe upon guests’ privacy, and monitor exterior portions of the home exclusively. Obstruction of these cameras are strictly forbidden.  

Hot tubs: All hot tubs are on a regular professional service schedule to maintain cleanliness and usability.  Hot tubs are checked prior to your arrival to make sure they are operational.  We make every effort to make sure they are ready for your use, but they are prone to having operational issues. In the event we can not get a hot tub operating during your stay, a refund of $20 per day will be issued (not to exceed $100 total).

BBQs/Fire Pits/Camp Fire Use: Per county, Forest Service, and Fire Protection District regulations- no camp fires, fire pits or other open wood-burning fires are allowed at any home, unless the fire is in a gas operating fire pit.  Charcoal BBQ’s/grills are prohibited at all homes.  If your home comes equipped with a gas BBQ, please do read through proper operation instructions.  Additionally, the local fire district or forest service may prohibit the use of ANY and ALL open flames, including propane and gas fire pits/ outdoor fireplaces, during Red Flag weather conditions. 

Check ntfire.net for current red flag conditions.

“Act of God”:  There are some events that are simply out of our control.  By renting through Wells & Bennett Realtors, you accept that smoke, wildfires, rain, severe storms, floods, landslides, extreme winter storms, extreme cold, extreme draught, extreme heat, tsunamis and earthquakes are ever possible before and during your stay. No compensation shall be given if any of these occur and regular cancellation policy will apply in such event. We are unable to refund or move reservations when something is out of our control.

Power Outages: Please keep in mind that power outages can occur at any time. We don’t give refunds or move reservations, as this is out of our control.

We strongly recommend purchasing renters insurance to protect your future rental when making a reservation.

Tenants/Occupants Release of Liability: Occupants to hold owners and agents and rental agency free and clear of any liability for damage to self or property, resulting from accident or injury, or loss of enjoyment due to: power outages, water turn off, rain or snowstorms, road closures or construction, sun, flood, negligence, defective construction, fire, theft, inoperable appliances, equipment, or hot tub/spas. We cannot guarantee the internet, etc.  Wells and Bennett Realtors will take all the possible steps to see that all house equipment is in working order.

The person contracting this Agreement is responsible for ALL guest actions in/on property.  The homeowner is not responsible for any accidents, injuries or illness that occurs while guests are on the Premises or in the available facilities.  The homeowner is not responsible for the loss of personal belongings or valuables belonging to guests.  By accepting this reservation, it is agreed that all guests, are expressly agreeing to all stipulations of this contract and are assuming the risk of any harm arising from their use of the Premises or others whom they invite to use the Premises.


We reserve the right to charge your credit card for any violation of this rental agreement.

We reserve the right to refuse service to anyone.


Thank you for taking the time to familiarize yourself with our policies and terms. We look forward to hosting your stay! 🙂